Catering: ask for postcode in the basket instead of on page load
Problem
When a customer opens a catering store, the first thing they see is a pop-up asking for delivery/collection, postcode and number of guests before they can look at the menu. Customers just want to browse; the up-front gate feels intrusive and causes drop-off before anyone has seen a single item.
Requested
Open the catering menu straight away with no pop-up.
Ask for delivery/collection, postcode and number of guests as a step in the basket (when the customer taps checkout), before payment.
Keep the existing delivery-zone, delivery-fee and minimum-spend validation — just run it at the basket step instead of on page load.
Configurable per venue so operators can choose whether to gate up front or in the basket.
Trade-off to be aware of
Customers outside the delivery area only find out once they have built a basket, and delivery fee / minimum order can't be shown on the menu until the postcode is entered.
Requested by
Gabrielke Remoli.
Log in to comment and vote
No comments yet
Be the first to share your thoughts.