Customers can order for pickup and delivery in the same slot? Who thought this was a good idea?
My thoughts on managing slots by time, with no regard to the size of the order, is well documented, so I won’t go into how poorly thought out that was.
However, to allow a customer to select both a collection slot and delivery slot at the same time is ridiculous. I honestly cannot understand how any technical team thought this was a good idea? In a pizzeria as an example, this means one customer can order 10 pizzas for collection, while another customer orders 10 pizzas for delivery, at the exact same time? Really guys?
How anyone could think that the distribution method should be a defining parameter, as opposed to the speed of the kitchen, has obviously never worked in, or even discussed it, with a kitchen. Just talk to customers to understand why this is so useless.
I’ve now been with Storekit for a year and it’s lovely to have to encourage customers to use every other method of ordering other than online, simply because Storekit is so poor at time slot management.
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Comments2
Ashley haskins
Nov 1, 2024
have you reached out to your account manager? you can limit how many orders you can do per slot, and also in monetry value too, im sure there is a way to make it suite you and make it work, im guessing storekit are creating a platform for all, not for one type, so hard to please all
Calan
Nov 1, 2024
I’m interested to understand which type of restaurant isn’t limited by kitchen output? Because having them as separate channels makes absolutely no sense from any perspective. Happy to hear any alternative theory to this. As a restaurant, you have no control over whether a customer will order for collection or delivery, so having them considered separate channels is entirely useless. It screws us up constantly.